Improving Patient Satisfaction with RTLS Enabled Nurse Rounding Programs
“Trust, but verify” is a Russian proverb made famous by Ronald Reagan back during the late days of the Cold War. The expression came to mind as I was puzzling over HCAHPS scores and how a well-executed nurse rounding program can positively impact patient satisfaction – and yet I still see so many hospitals continuing to perform poorly.
The negative financial effect of poor HCAHPS scores on hospital reimbursement is widely recognized by those in the healthcare community. For larger hospitals, millions of dollars of reimbursement incentives from the Centers for Medicare and Medicaid Services (CMS) are contingent upon the Value Based Purchasing (VBP) program. A hospital’s Total Performance Score (TPS), of which HCAHPS results are a significant contributor, is the basis of each hospital’s reimbursement incentive adjustment.
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Original Article Source Credits: CENTRAK, https://centrak.com
Article Written By: Tony Natale
Original Article Posted on: NA
Link to Original Article: https://centrak.com/rtls-enabled-nurse-rounding-programs